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Communication

You can contact a member of staff in the following ways.

Email

Please email the school email and your message will be passed onto the appropriate person info@antrimgrammar.antrim.ni.sch.uk.

Please indicate clearly who you are trying to contact on the email. The school office will forward your email to the appropriate member of staff.

You may, of course, write to the school or an individual member of staff, should you wish to do so.

Who should I contact?

Please see the communication flow chart.

For general queries, your first point of contact should be your child’s Class Tutor. You may also wish to speak to the Year Tutor, but please go through the Class Tutor first.

For subject queries, your first point of contact should be your child’s subject teacher. You may also wish to speak to the Subject Leader, but please go through the subject teacher first.

For pastoral issues, your first point of contact should be your child’s Year Tutor.  In some situations, it may be appropriate to contact the senior member of staff responsible for each Key Stage or the Pastoral Vice Principal, Mr Brown.

If you need to contact school about a child protection issue, the Designated Teacher for child protection is Mr Brown and the Deputy Designated Teachers are Mrs Hanna and Mrs Lendrum.

The Principal can also be contacted via telephone or you may wish to make an appointment via her secretary, Mrs Helen Ingram.

To find a member of staff, please view our AGS Staff

How soon will the school respond to my query?

In most cases, staff will try to respond very quickly. However, this will not always be possible. The expectation is that you should receive a response within five working days at the most.

If you need to contact the school regarding an urgent matter or, in the unlikely event that you are experiencing difficulties with the systems set out above, please contact either Vice Principal Mrs Lendrum or Mr Brown or the Principal, Mrs Woods. 

Recommended Procedure for Parents

Academic

Concerns

 Pastoral concerns

 Concern relating to particular learning or physical needs

 Issues relating to staff

Concerns & Queries relating to school administration

Please raise your concern with your child’s subject teacher in the first instance. 

 (Pastoral care covers our support of your child’s individual needs, their emotional wellbeing and helping them with any personal problems they may be experiencing at school.) 

 Where a concern is related to a special need and you feel an adjustment may be required to support successful learning e.g. issues related to ASI (autistic spectrum indicators), dyslexia or dyspraxia or physical disabilities

 Please contact either Mrs Lendrum, Curriculum Vice Principal or Mrs Woods, Principal.

 

 Please speak to

 Mrs Barr, Office Manager or

Mrs Ingram,

Principal’s secretary for queries related to ParentMail

 

Please raise your concern with your child’s Class Tutor in the first instance.

Please raise your concern with your child’s Year Tutor in the first instance.

 

Please arrange an appointment with our SENCO Mrs Hanna

 

If you feel the Class Tutor or subject teacher is unable to help please contact the relevant member of Senior Leadership Team. The link members of SLT are responsible for the behaviour and pastoral care of the year groups as follows:

Member of SLT

Key Stage

Year Groups

Mrs Aitcheson

3

Years 8, 9 and 10

Dr Woods

4

Years 11 and 12

Mrs Reid

5

Years 13 and 14

If you are not satisfied with the outcome please ask to speak with Mr Brown, Pastoral Vice Principal or Mrs Lendrum, Curriculum Vice Principal 

Please make an appointment to see the Principal, Mrs Woods if you remain concerned after following the steps above. 

Please make an appointment to see the Principal, Mrs Woods if you remain concerned after following the steps above.

Teachers are available after school for informal conversations and appointments can be made with all of the above by contacting the school office on 028 94464091 or emailing info@antrimgrammar.antrim.ni.sch.uk

If you are writing to the school it is really helpful if you give us as much information about the background of your concern or complaint as possible, including who it involves, and what you would like the outcome to be.